Refund policy
Shipping
International orders are shipped from Indonesia via FedEx Express, with an estimated delivery time of 3–5 business days, depending on the destination.
Orders are processed Monday–Friday during business hours. Orders placed on weekends or public holidays will be processed on the next business day.
After your purchase, you will receive:
• an order confirmation email
• a shipping confirmation email with tracking information
Customs, Duties & Import Taxes
Ninefoot Studio is not responsible for any customs duties, import taxes, or additional fees charged by your country. These charges are determined by your local customs authority and must be paid by the customer.
We strongly recommend checking your country’s import regulations and possible duties before placing an order.
Orders cannot be cancelled, returned, exchanged, or refunded due to customs duties, import taxes, or refused deliveries related to these charges.
Refused packages due to unpaid customs duties will not be refunded.
Return Locations
Returns and exchanges are only accepted from Indonesia and Europe, where Ninefoot Studio provides local return addresses.
Unfortunately, we do not accept returns or exchanges from countries outside these regions, as shipping items back to Indonesia is not a sustainable option.
Customers located outside Indonesia or Europe should carefully review sizing information and product details before placing an order.
If you need help choosing your size, please use the chat function on our website, and our team will gladly assist you.
Returns & Exchanges
Ninefoot Studio does not offer refunds for purchases made on our online shop unless the item is confirmed to be faulty.
We accept returns for exchange or store credit only on unworn, unwashed, full-price items within 14 days of the delivery date.
Returned items must:
• be unworn and unwashed
• have all original tags and hygienic liners attached
• be in original, unmarked condition
Items showing deodorant marks, makeup, sunscreen, creams, stains, or signs of wear will not be accepted.
To process a return or exchange, customers must provide a valid tracking number. Returns without tracking information cannot be processed.
Customers are responsible for return shipping costs, which are non-refundable.
Exchanges
Exchanges may be requested for a different size or style, depending on product availability.
If a discounted item is exchanged for a different product, the replacement item will be charged at the regular retail price.
Faulty Items
If you receive a faulty or damaged item, please contact us immediately at:
📧 orders.ninefoot@gmail.com
We will review the issue and provide an appropriate solution.
Damage caused by normal wear and tear is not considered a manufacturing defect.
Sale Items
ALL SALE ITEMS ARE FINAL SALE.
No exchanges, refunds, returns, or store credits are accepted on sale items or items purchased using promotional discount codes.
Product Expectations
Ninefoot Studio produces performance swimwear designed for surf and active use. Each piece is made in small batches using premium Italian fabrics and undergoes internal quality inspection before shipping.
Slight variations in color, texture, or fit may occur due to lighting, photography, screen settings, or handmade production processes. These variations are not considered defects.
Fit & Sizing Disclaimer
Fit may vary depending on body shape, personal preference, and garment styling.
Differences in fit or sizing preference are not considered product defects and are not valid reasons for refunds or chargebacks.
Customers are encouraged to review the size chart and contact our team for sizing assistance before purchasing.
Policy Agreement
By completing a purchase on our website, customers acknowledge that they have read, understood, and agreed to our shipping, return, and refund policies prior to placing their order.
Requests outside the terms of this policy will not be accepted.
Unauthorized chargebacks or payment disputes initiated without first contacting Ninefoot Studio to resolve the matter may be considered a violation of these terms.